CHAMBÉRY MÉTROPOLE

chambery : EAU et ASSAINISSEMENT, utilisation WEB et MOBILITE. La solution mise en place avec un support cartographique permet d’assurer : La gestion des appels (enregistrement, affectation, acquittement), L’accès aux données métier ainsi qu’à leur niveau de qualité, pour la gestion de l’activité réseau (organisation des tournées, affectation des équipes et planification des interventions), La mise à disposition des outils d’aide à la décision nécessaire pour réaliser pleinement les interventions terrains, Le couplage aux outils en place de gestion de la facturation, de gestion de stocks des pièces (mise en œuvre d’ETL), Les outils de saisie des interventions, Le suivi d’avancement via reporting et thématiques.

Some figures 2010

600
calls
4,000
work orders
30,000
reports

Some figures 2011

480
calls
2,800
work orders
11,000
reports

Fields

Water and sanitation: Web and mobility use.

 

Context

The Communauté d’Agglomération de Chambéry Métropole (Chambéry Métropole greater administrative district council) is a public institution grouping 24 municipalities bringing together 120,000 residents. Its Water department is responsible for the production and distribution of drinking water, the collection and treatment of wastewater and the maintenance and upkeep of facilities.

In order to meet its objectives of excellence in network management and customer relations, Chambéry Métropole has chosen GiSmartware and CARL INTERNATIONAL to implement a complete solution for the management of network operations and for maintenance management (management of the activity, inventory management, etc.).

Implementation

The solution put in place with mapping makes it possible to provide:

  • Management of calls (registration, assignment, acknowledgment);
  • Access to business data and their level of quality, for the management of network activities (organisation of schedules, assignment of teams and planning of interventions);
  • The decision-support tools needed to fully implement interventions on the ground;
  • Linking with existing tools for billing management, management of inventory of spare parts (implementation of ETL);
  • Tools for recording interventions;
  • Progress monitoring via reporting and themes.

Contact

Sarah BERTHOLET – sbertholet@gismartware.com